Terms and Conditions

Last Updated: January 15, 2025

1. Introduction and Acceptance

Welcome to Datacrumb. These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of the Datacrumb platform, including our website, applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

“Service” refers to the Datacrumb platform, including all software, applications, APIs, data, and related services.
“User”, “You”, “Your” refers to the individual or organization accessing or using the Service.
“Organization” refers to the entity that has registered for a Datacrumb account.
“Content” refers to all data, documents, files, messages, and other information uploaded, stored, or processed through the Service.
“Connector” refers to integrations with third-party services (e.g., Google Drive, Slack, Jira).
“Workflow” refers to automated processes created and executed within the Service.
“We”, “Us”, “Our” refers to Datacrumb and its affiliates.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to:

Provide truthful and accurate registration information
Maintain and promptly update your account information
Keep your login credentials confidential and secure
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3.3 Account Security

You are solely responsible for maintaining the security of your account credentials. Datacrumb will not be liable for any loss or damage arising from your failure to maintain account security. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.4 Multi-Factor Authentication

We strongly recommend enabling multi-factor authentication (MFA) for your account. We reserve the right to require MFA for certain account types or organizational roles.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with all applicable laws, regulations, and industry standards.

4.2 Prohibited Activities

You agree NOT to:

Content and Conduct:

Upload, transmit, or store any Content that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
Upload, transmit, or store Content that you do not have the right to transmit under any law or contractual relationship
Upload, transmit, or store Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party

Security and System Integrity:

Attempt to gain unauthorized access to the Service, other users' accounts, or computer systems or networks
Interfere with or disrupt the Service or servers or networks connected to the Service
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
Use any automated means, including robots, crawlers, or scrapers, to access the Service without our express written permission
Introduce viruses, malware, or any other malicious code into the Service
Attempt to bypass any security measures or access controls

Commercial Misuse:

Use the Service for competitive analysis, benchmarking, or to develop competing products or services
Resell, sublicense, or otherwise commercialize the Service without our express written permission
Use the Service to send unsolicited communications, spam, or marketing materials

Data and Privacy:

Collect or harvest any personally identifiable information from the Service without consent
Share or expose sensitive data (including API keys, credentials, or personal information) through public workflows or shared Content
Use the Service to process sensitive personal data (e.g., health records, financial information) without appropriate safeguards and legal basis

4.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing or disabling access to Content, suspending or terminating accounts, reporting violations to law enforcement authorities, and taking legal action to recover damages.

5. Data and Privacy

5.1 Data Ownership

You retain all rights, title, and interest in and to your Content. You grant Datacrumb a limited, non-exclusive, worldwide license to access, process, store, and transmit your Content solely for the purpose of providing the Service to you.

5.2 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

5.3 Data Security

We implement industry-standard security measures to protect your Content, including end-to-end encryption for data in transit, encryption at rest for sensitive data, regular security audits and penetration testing, access controls and authentication mechanisms, and continuous monitoring and threat detection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Content, we cannot guarantee absolute security.

5.4 Data Processing and Storage

Your Content may be processed and stored in multiple locations to provide the Service. You consent to the transfer, processing, and storage of your Content in accordance with our Privacy Policy and applicable data protection laws.

5.5 Data Retention

We retain your Content for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your Content within 90 days, except where retention is required by law or for legitimate business purposes.

5.6 Data Portability

You may export your Content at any time through the Service interface or by contacting our support team. We will provide your data in a commonly used, machine-readable format.

6. Third-Party Integrations and Connectors

6.1 Third-Party Services

The Service allows you to connect and integrate with third-party services (“Connectors”) such as Google Drive, Slack, Jira, Linear, and others. Your use of these Connectors is subject to these Terms and Conditions, the third-party service provider's terms of service and privacy policies, and any additional terms or conditions we may specify for specific Connectors.

6.2 Authorization and Permissions

When you connect a third-party service, you authorize Datacrumb to access data from the third-party service as permitted by your authorization, sync, index, and process data from the third-party service, maintain permission mappings that mirror the third-party service's access controls, and perform automated synchronization on your behalf.

6.3 Permission Inheritance

We maintain permission controls that mirror the access controls of connected third-party services. However, you are responsible for properly configuring permissions in the source systems, regularly reviewing and updating access controls, and understanding that permission synchronization may have delays.

6.4 Third-Party Availability

We are not responsible for the availability, performance, or security of third-party services, changes to third-party APIs or service terms that may affect Connector functionality, data loss or corruption caused by third-party service failures, or costs or fees imposed by third-party service providers.

7. AI Features and Limitations

7.1 AI-Powered Functionality

The Service includes artificial intelligence and machine learning features, including semantic search and document retrieval, natural language query processing, AI chat assistants and conversational interfaces, automated summarization and text generation, text-to-SQL query generation, workflow automation with AI nodes, and document classification and entity extraction.

7.2 AI Accuracy and Limitations

You acknowledge and agree that AI-generated outputs may contain errors, inaccuracies, or hallucinations, AI responses should be reviewed and verified before being relied upon for critical decisions, the Service uses embeddings and vector search that approximate semantic meaning, AI features may not always produce consistent results for similar inputs, and we do not guarantee the accuracy, completeness, or reliability of AI-generated content.

7.3 AI Training and Model Improvement

By default, we do not use your Content to train our AI models or improve third-party AI models. However, we may use aggregated, anonymized usage data to improve Service functionality. Third-party AI providers (OpenAI, Anthropic, Google AI, AWS Bedrock) process your queries according to their respective terms and privacy policies.

7.4 Human Oversight

For critical business decisions, compliance matters, or situations affecting individual rights, you agree to maintain appropriate human oversight of AI-generated outputs, review and validate AI recommendations before implementation, and not rely solely on AI outputs for legal, medical, financial, or other professional advice.

8. Workflows and Automation

8.1 Workflow Creation and Execution

The Service allows you to create automated workflows using a visual builder with pre-built nodes and custom logic. You are solely responsible for the design, configuration, and logic of your workflows, testing workflows before production use, monitoring workflow executions and handling errors, and the outputs and actions performed by your workflows.

8.2 Workflow Security

You agree to secure any API keys, credentials, or secrets used in workflows, not expose sensitive data through public or shared workflows, implement appropriate error handling and validation, and follow security best practices when integrating with external systems.

9. Intellectual Property Rights

9.1 Service Ownership

The Service, including all software, designs, interfaces, graphics, trademarks, and underlying technology, is owned by Datacrumb and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

9.2 User Content License

You grant Datacrumb a non-exclusive, worldwide, royalty-free license to host, store, and process your Content to provide the Service, create derivative works (e.g., indexes, embeddings, summaries) necessary for Service functionality, display your Content back to you and authorized users within your organization, and perform technical operations such as backup, redundancy, and disaster recovery.

This license terminates when you delete your Content or terminate your account, except for Content you have shared with others or that we are required to retain by law.

9.3 Trademark Usage

“Datacrumb” and associated logos are trademarks owned by us. You may not use our trademarks without our prior written permission, except as necessary to identify the Service.

10. Subscription Plans and Billing

10.1 Service Plans

We offer multiple subscription plans with varying features, limits, and pricing. Current plan details are available on our website. We reserve the right to modify plans, features, and pricing with reasonable notice.

10.2 Billing and Payment

Subscriptions are billed on a monthly or annual basis as selected. You must provide valid payment information and authorize recurring charges. Subscriptions automatically renew unless cancelled before the renewal date. We will notify you at least 30 days before any price increases. Prices are exclusive of taxes; you are responsible for all applicable taxes.

10.3 Refund Policy

Annual subscriptions may be refunded within 30 days of initial purchase at our discretion. Monthly subscriptions are generally non-refundable; cancellation prevents future charges. Usage-based charges are non-refundable once incurred.

11. Account Suspension and Termination

11.1 Termination by You

You may terminate your account at any time by using the account deletion feature in the Service or by contacting our support team. Upon termination, your access to the Service will cease immediately. We will delete your Content within 90 days unless retention is required by law.

11.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms or our Acceptable Use Policy, your account is inactive for more than 12 months (with prior notice), we are required to do so by law or legal process, or continuing to provide the Service would create a security or legal risk.

11.3 Effect of Termination

Upon termination, your right to access and use the Service immediately ceases, you remain liable for all charges incurred before termination, we may delete your Content in accordance with our retention policies, and provisions that by their nature should survive termination will survive.

12. Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided “as is” and “as available.” Support is provided based on your subscription plan.

13. Warranties and Disclaimers

We warrant that the Service will perform substantially in accordance with our published documentation under normal use.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATACRUMB AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR USE, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD.

15. Indemnification

You agree to indemnify, defend, and hold harmless Datacrumb, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from or relating to your use or misuse of the Service, your violation of these Terms, your violation of any third-party rights, your Content, workflows you create, and your connections to third-party services.

16. Dispute Resolution

16.1 Informal Resolution

Before filing a formal dispute, you agree to contact us and attempt to resolve the issue informally. We will work in good faith to resolve the matter within 30 days.

16.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

16.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.

17. General Provisions

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Datacrumb regarding the Service. We may modify these Terms at any time by posting the updated Terms on our website. Continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Contact Information

If you have questions about these Terms or need to contact us:

General Inquiries: support@datacrumb.ai

Legal Department: legal@datacrumb.ai

Privacy Inquiries: privacy@datacrumb.ai

Security Issues: security@datacrumb.ai

By using the Datacrumb Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.